Dear Mammoth Creek Condo Vacation Rental Guests,
We have implemented some new policies and procedures to keep you, our staff and our owners, safer during these difficult times with on going health issues due to Covid. PLEASE READ THIS INFORMATION COMPLETELY, THANK YOU
RENTAL OFFICE PRECAUTIONS – a new glass barrier has been installed in the office at the reception desk to keep contact at a minimum. We’ll be wiping down high touch areas like door knobs and counter tops through out the day. Signage is displayed saying masks must be worn in the office at all times ( until no longer required by state mandate). Hand sanitizer will be available at the front desk too.
BEDDING AND LINEN – All the linen is professionally laundered and sanitized. Beds/mattresses are being sanitized as are pillows and all sofa's in the unit.
SOFA BED – we are NOT leaving extra linens and towels out for the sofa sleepers. If you plan on using the sofa sleeper you must let us know before arrival. Thank you!
CLEANING – We have provided our maid with a new hepa filter vacuum. Staff has been trained to follow specific disinfecting protocol. In addition to our standard cleaning regimen, the following “high touch” items will be disinfected prior to guest stays, including, but are not limited to, entry keypads (if applicable), door knobs and handles, kitchen appliances and hard surfaces, television/electronic remotes, bathroom fixtures, light switches, lamp turn knobs, closet and dresser drawer handles and pulls, stairway railings. Staff will wear face covering and gloves at all times when working in rental properties and have been trained in proper use of these protective items.
KITCHEN – All kitchen items will be put away clean. However, it is not possible to clean every item in kitchen. We are asking all guests to use good judgement in using kitchen items and perhaps wash or rinse before using. All kitchen counter items will be wiped down and sanitized after each guest.
PERSONAL PROTECTIVE EQUIPMENT AND TRAINING – again, we’ve talked to all of our staff about proper PPE usage and disposal, as well as social distancing protocol and what to watch for as far as symptoms of the virus.
CANCELLATION POLICIES - Normal cancellation policies are in effect at this time. If the situation in California changes and travel is no longer permitted we will adjust our policies accordingly.
THANK YOU for your help, and understanding, with these changes. It’s been a difficult time for everyone. Again, we thank you for your support, and look forward to getting through all this together, and getting back to better times!
If you have questions or concerns please don’t hesitate to email or call.
Thank you, Gary and Cheryl